THE STORY OF SEXUAL IDENTITY NARRATIVE PERSPECTIVES ON THE GAY AND LESBIAN LIFE COURSE
PHILLIP L.HAMMACK AND BERTRAM J.CHOLER2009 年出版474 页ISBN：9780195326789
AT AMERICA'S SERVICE：HOW YOUR COMPANY CAN JOIN THE CUSTOMER SERVICE REVOLUTION
KARL ALBRECHT1988 年出版241 页ISBN：0446393169
