Chapter 1 Introduction to Cruise 1
Unit 1 Rise of Contemporary Cruise Industry 2
Unit 2 Birth of Hainan Cruise Industry 14
Chapter 2 Front Office Department 21
Unit 1 Making Reservation 23
Unit 2 Embarkation and Debarkation 37
Unit 3 Guest Service 51
Unit 4 Cruise Passenger Complaints 62
Unit 5 Cashier 73
Unit 6 Lost and Found 82
Chapter 3 Housekeeping Department 92
Unit 1 Bell Service 94
Unit 2 Stateroom Types 106
Unit 3 Making Up Rooms 115
Unit 4 Room Service 124
Unit 5 Butler Service 133
Unit 6 Laundry Service 141
Chapter 4 Food and Beverage 149
Unit 1 Table Reservation 151
Unit 2 At the Bar 162
Unit 3 At the Chinese Restaurant 175
Unit 4 At the Western Restaurant 189
Unit 5 Table Manners 201
Unit 6 Room Service 214
Chapter 5 Leisure and Recreation Department 227
Unit 1 Fitness Center 229
Unit 2 Going Shopping 242
Unit 3 Going to Shows 255
Unit 4 Cruise Ship Library 269
Unit 5 SPA Time 279
Chapter 6 Cruise Safety Management 295
Unit 1 Safety and Inspection 297
Unit 2 Security and Emergency Response 312
Unit 3 Medical Service 324
参考文献 337
- 《国际邮轮乘务实用英语》闫世斌主编 2017
- 《国际邮轮乘务实用英语》闫世斌主编 2017
- 《21世纪邮轮经济与管理丛书 邮轮英语》孙瑞红，叶欣梁编著 2015
- 《邮轮英语》佟和龙主编；李华，杨晓东副主编；汪小祥，姚颖杰，彭昙参编 2015
- 《邮轮英语》佟和龙主编；李华，杨晓东副主编；汪小祥，姚颖杰，彭昙参编 2015
- 《邮轮英语》刘燕婷主编 2015
- 《国际邮轮服务英语》“上海国际邮轮旅游人才培训基地”教材编委会编 2014
- 《国际邮轮服务英语》“上海国际邮轮旅游人才培训基地”教材编委会编 2014
- 《邮轮实用英语》陶仕娟主编；唐烨，倪望清，马春花副主编 2014
- 《邮轮实用英语》陶仕娟主编；唐烨，倪望清，马春花副主编 2014
