商务英语口语教程PDF电子书下载

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Module 1 Routine Situation 1

Unit 1 Office Work 2

Unit 2 Communication 9

Unit 3 Paid Vacation 16

Unit 4 Business Ethics 22

Unit 5 Products Introduction and Promotion 29

Module 2 Human Resources Management Situation 39

Unit 6 Recruitment and Selecting 40

Unit 7 Employee Training and Staff Performance Appraisal 49

Module 3 Etiquette Situation 57

Unit 8 Telephone Etiquette 58

Unit 9 Fashion Etiquette 65

Unit 10 Picking Up Etiquette 74

Unit 11 Conference Etiquette 81

Unit 12 Dining Etiquette 89

Unit 13 Negotiation Etiquette 96

Unit 14 Farewell Etiquette 104

Module 4 International Trade Situation 113

Unit 15 Establishing Relationship 114

Unit 16 Enquiry and Quotation 124

Unit 17 Business Negotiation 134

Unit 18 Business Contract 142

Unit 19 International Payment 151

Unit 20 Customs 163

Unit 21 Claim 171

Unit 22 International Logistics 180

Unit 23 Insurance 191

参考文献 200

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