饭店英语PDF电子书下载

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Part Ⅰ At the Front Office 1

Unit 1 Room Reservation 3

Unit 2 Reception and Check－in 11

Unit 3 Operator 19

Unit 4 Front Cashier 27

Unit 5 Check－out 35

Part Ⅱ Housekeeping 43

Unit 6 Guiding Guests to Their Rooms 45

Unit 7 Room Services 53

Unit 8 Miscellaneous Services 59

Unit 9 Complaints and Claims 65

Part Ⅲ Catering 71

Unit 10 Booking a Table 73

Unit 11 Food and Beverage 79

Unit 12 Paying the Bill 89

Part Ⅳ Recreation Center 95

Unit 13 Entertainment 97

Unit 14 Sports 105

Unit 15 In a Beauty Salon 111

Part Ⅴ Business Center 119

Unit 16 Conference 121

Unit 17 Facilities 129

Unit 18 Formal Banquet 137

Part Ⅵ Going－out 145

Unit 19 Shopping 147

Unit 20 Sightseeing 155

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