第1篇 物流概述 1
第1章 物流概述 2
第2章 物流与信息技术 22
第3章 物流战略和财务绩效 41
第4章 物流中的组织和管理问题 56
第2篇 供应链管理 77
第5章 供应链管理的概念 78
第6章 采购 96
第3篇 物流系统的要素 111
第7章 需求管理、订单管理和顾客服务 112
第8章 库存管理 130
第9章 设施选址 149
第10章 仓储管理 168
第11章 包装和物料搬运 185
第12章 运输 204
第13章 运输管理 224
第14章 国际物流 245
Part Ⅰ Overview of Logistics 1
Chapter 1 AN OVERVIEW OF LOGISTICS 2
Economic Impacts of Logistics 2
Logistics:What It Is 3
The Increased Importance of Logistics 5
The Systems and Total Cost Approaches to Logistics 8
Logistical Relationships within the Firm 10
Marketing Channels 13
Activities in the Logistical Channel 15
Logistics And Supply Chain Careers 17
CASE 1.1 KiddieLand and the Super Gym 19
Chapter 2 LOGISTICS AND INFORMATION TECHNOLOGY 22
General Types of Information Management Systems 23
The Internet’s Influence on Logistics 32
Information Technology Challenges 36
CASE 2.1 To Invest or not to Invest?that is the question 38
Chapter 3 STRATEGIC AND FINANCIAL LOGISTICS 41
Connecting Strategy to Financial Performance 42
Basic Financial Terminology 44
Reporting Requirements 46
Strategic Profit Model 47
Balanced Scorecard 49
Logistics Activity Measures 50
CASE 3.1 Brant Freezer Company 53
Chapter 4 ORGANIZATIONAL AND MANAGERIAL ISSUES IN LOGISTICS 56
Organizing Logistics within the Firm 56
Managerial issues in Logistics 59
CASE 4.1 Red Spot Markets Company 73
Part Ⅱ Supply Chain Management 77
Chapter 5 THE SUPPLY CHAIN MANAGEMENT CONCEPT 78
Evolution of Supply Chain Management 78
Supply Chain Management Process Frameworks 80
Enablers of SCM Implementation 81
Barriers to SCM Implementation 88
Supply Chain Integration 90
CASE 5.1 Johnson Toy Company 93
Chapter 6 PROCUREMENT 96
Procurement Objectives 97
Supplier Selection and Evaluation 98
Global Procurement (Sourcing) 101
Sustainable Procurement 103
Supply Chain Finance 105
CASE 6.1 Tempo Ltd 107
Part Ⅲ Elements of Logistics Systems 111
Chapter 7 DEMAND MANAGEMENT,ORDER MANAGEMENT,AND CUSTOMER SERVICE 112
Demand Management 112
Order Management 114
Customer Service 119
Managing Customer Service 121
CASE 7.1 Handy Andy,Inc 127
Chapter 8 INVENTORY MANAGEMENT 130
Inventory Classifications 131
Inventory Costs 131
When to Order and How Much to Order 136
Inventory Flows 139
Inventory Management:Special Concerns 140
Contemporary issues with Managing Inventory 143
CASE 8.1 Low Nail Company 148
Chapter 9 FACILITY LOCATION 149
The Strategic Importance of Facility Location 150
Determining The Number of Facilities 151
General Factors Influencing Facility Location 152
Specialized Location Characteristics 160
Finding the Lowest-Cost Location using grid systems 161
Facility Relocation and Facility Closing 163
CASE 9.1 All-Indian Logistics Services 166
Chapter 10 WAREHOUSING MANAGEMENT 168
The Role of Warehousing in a Logistics System 168
Public,Private,Contract,and Multiclient Warehousing 170
Design Considerations in Warehousing 173
Warehousing Operations 177
CASE 10.1 Minnetonka Warehouse 183
Chapter 11 PACKAGING AND MATERIALS HANDLING 185
Product Characteristics 185
Packaging Fundamentals 186
Issues in Packaging 190
Unit Loads in Materials Handling 195
Materials Handling 197
CASE 11.1 Let There be Light Lamp Shade Company 203
Chapter 12 TRANSPORTATION 204
Comaparing and Contrasting Transportation Infrastructure 205
Transportation Modes 206
Intermodal Transportation 211
Transportation Specialists 213
Transportation Regulation 215
Legal Classification of Carriers 217
CASE 12.1 HDT Truck Company 220
Chapter 13 TRANSPORTATION MANAGEMENT 224
Rate (Pricing) Considerations 225
Modal and Carrier Selection 234
Documentation 235
Making and Receiving Shipments 238
Transportation Service Quality 241
CASE 13.1 Chippy Potato Chip Company 242
Chapter 14 INTERNATIONAL LOGISTICS 245
Macroenvironmental Influences on International Logistics 246
International Documentation 251
Terms of Sale 251
Methods of Payment 253
International Trade Specialists 255
Transportation and Inventory Considerations in International Logistics 257
Logistics Performance Index 262
CASE 14.1 Nurnberg Augsburg Maschinenwerke (N.A.M.) 265
Appendix 1 269
Appendix 2 270
Glossary 272
Name Index 280
Subject Index 284