Part Ⅰ 绪论 1
Unit 1 An Overview 概述 3
Part Ⅱ 个人E-mail 15
Unit 2 Job hunting 求职 17
Unit 3 Overseas Study 留学 27
Unit 4 Family 亲情 39
Unit 5 Friendship 友情 55
Unit 6 Love 爱情 70
Part Ⅲ 社交 E-mail 85
Unit 7 Appreciation 感谢 87
Unit 8 Invitation 邀请 99
Unit 9 Apologies 致歉 110
Unit 10 Consolation & Condolence 慰问与吊唁 120
Unit 11 Congratulations&Wishes 祝贺与祝愿 134
Part Ⅳ 商务 E-mail 147
Unit 12 Establishing Business Relations 建立业务关系 149
Unit 13 Inquiries, Offers and Counter-offers 询盘、报盘和还盘 159
Unit 14 Orders 订单 175
Unit 15 Payment&Collection 付款与催收 186
Unit 16 Packing&Shipment 包装与装运 196
Unit 17 Insurance 保险 209
Unit 18 Complaints, Claims and Adjustments投诉、索赔与理赔 222
Part Ⅴ 其他 E-mail 235
Unit 19 Notices 通知 237
Unit 20 Reports 报告 247
Unit 21 Promotion&Publicity 促销与宣传 257
Unit 22 Making Appointments and Reservations 预约与预订 268
Unit 23 Introduction, Recommendation and Application 介绍、推荐与申请 280