Chapter 1 电子邮件写作入门 1
Chapter 2 外贸往来邮件 7
Module 1 Establishing Business Relations 7
Module 2 Enquiries and Replies 17
Module 3 Offers and Counter-offers 25
Module 4 Orders and Contracts 32
Module 5 Payments 43
Module 6 Packing and Shipment 51
Module 7 Insurance 60
Module 8 Complaints and Claims 69
Chapter 3 社交商务邮件 80
Module 1 Invitation Letters 80
Module 2 Congratulation Letters 88
Module 3 Thank-you Letters 95
Chapter 4 公司内部往来邮件 103
Module 1 Notices 103
Module 2 Suggestion Letters 110
Module 3 Meetings 120
Module 4 Recruitment Ads&Application Letters 130
商务英语电邮写作参考答案 141