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Software quality assurance from theory to implementation = 软件质量保证 （英文版）
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本书是作者多年咨询和教学经验的产物，全面覆盖了IS0 9000-3的要求，还提供了ASQ（美国质量协会）CSQE（认证软件质量工程师）所需的知识，旨在指导面对SQA挑战的三类读者：高校学生、培训课程学员和软件开发与维护的实践人...
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服务管理 基于质量与能力的竞争研究 a study of competition based upon service quality and competency
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本书介绍了服务企业的管理问题。
Lecture Notes in Computer Science 4541 Pervasive Computing for Quality of Life Enhancement 5th Inter
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