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SUCCESSFUL MANAGEMENT OF LARGE CLERICAL OPERATIONS A GUIDE TO IMPROVING SERVICE TRANSACTION SYSTEMS
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HANDBOOK OF DISASTER POLICIES AND INSTITUTIONS IMPROVING EMERGENCY MANAGEMENT AND CLIMATE CHANGE ADA
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Improving student engagement and development through assessment: theory and practice in higher educa
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重构改善既有代码的设计 第2版＝REFACTORING IMPROVING THE DESIGN OF EXISTING CODE SECOND EDITION
（美）马丁·福勒著2019 年出版0 页ISBN：
ACTION RESEARCH FOR IMPROVING EDUCATIONAL PRACTICE A STEP-BY-STEP GUIDE SECOND EDITION
2010 年出版160 页ISBN：9781848601604
UKRAINE IMPROVING MILK SUPPLY IN NORTHERN UKRAINE TECHNICAL ASSISTANCE TO UKRAINE'S CLAIRY SECTOR
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Transforming health markets in Asia and Africa : improving quality and access for the poor
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