SUCCESSFUL MANAGEMENT OF LARGE CLERICAL OPERATIONS A GUIDE TO IMPROVING SERVICE TRANSACTION SYSTEMS
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ACTION RESEARCH FOR IMPROVING EDUCATIONAL PRACTICE A STEP-BY-STEP GUIDE SECOND EDITION
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UKRAINE IMPROVING MILK SUPPLY IN NORTHERN UKRAINE TECHNICAL ASSISTANCE TO UKRAINE'S CLAIRY SECTOR
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IMPROVING COMMUNITY RESPONSE TO CRIME VICTIMS AN EIGHT-STEP MODEL FOR DEVELOPING PROTOCOL
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本书描述了个体能力成熟度模型的每个成熟度级别，以及如何在公司的改进工作中应用它，并介绍了公司在成熟度的每个不同阶段敏捷开发的能力，还介绍了个体CMM如何作为评估开发实践的标准，如何指导和实现这一些改进...
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