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THOMAS S.BATEMAN AND SCOTT A.SNELL2002 年出版611 页ISBN：
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BASIC BUSINESS COMMUNICATION:SKILLS FOR EMPOWERING THE INTERNET GENERATION TENTH EDITION
RAYMOND V.LESIKAR AND MARIE E.FLATLEY2005 年出版606 页ISBN：
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RAYMOND V.LESIKAR AND MARIE E.FLATLEY2002 年出版592 页ISBN：
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