MANAGING FRONT OFFICE OPERATIONS
MICHAEL L.KASAVANA RICHARD M.BROOKS2001 年出版601 页ISBN：
HOTEL FRONT OFFICE MANAGMENET FIFTH EDITION
JAMES A.BARDI2010 年出版492 页ISBN：9780470637524
HOTEL FRONT OFFICE MANAGEMENT SECOND EDITION
JAMES A.BARDI，CHA1996 年出版469 页ISBN：0471287121
POLICE FIELD OPERATIONS SECOND EDITION
THOMAS F.ADAMS1990 年出版404 页ISBN：0136848206
ATLAS OF SURGICAL OPERATIONS SECOND EDITION
ROBERT M.ZOLLINGER1952 年出版225 页ISBN：
PROCESS DESIGN FOR RELIABLE OPERATIONS SECOND EDITION
1984 年出版253 页ISBN：0872016838
