服务业六西格玛 deployment strategies for financial services，health care，and the rest of the real ecomomy
（美）罗纳德·D. 斯尼（Ronald D. Snee），（美）罗格·W. 何瑞尔（Roger W. Hoerl）著；熊伟译2007 年出版240 页ISBN：7111199820
本书从战略、战术、实践三个层面上，论述了制造业中六西格玛管理的理念和操作实务，提供“工厂范围之外”实施六西格玛的实践框架，既汲取了制造业中六西格玛方法的精华，又融入了本书作者多年对服务行业进行六西格...
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