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GARETH R.JONES AND JENNIFER M.GEORGE2004 年出版0 页ISBN：
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THE SERVICE TRAINER HANDBOOK:MANAGING SERVICE BUSINESSES IN THE 1990'S
D.KEITH DENTON1992 年出版195 页ISBN：
MANAGING VIRTUAL ENTERPRISES:A CONVERGENCE OF COMMUNICATIONS
INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS1996 年出版0 页ISBN：
ESSENTIALS OF PUBLIC RELATIONS
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