HOW TO DESIGN AND DEVELOP HUSINESS SYSTEMS:A PRACTICAL APPROACH TO ANALYSIS DESIGN AND IMPLEMENTATIO
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本书不是关于关于服务精神的理论教材，而是每个服务行业都认可服务的水平的具体呈现，它提供了体现真正服务精神的企业行为规范和员工行为规范，是各行各业从事客户服务的基层经理和员工的培训指导书。...
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Performance and reliability analysis of computer systems an example-based approach using the SHARPE
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How the brain learns : a classroom teacher's guide 2nd ed.
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