服务管理 利用技术创造价值 using technology to create value
（美）马克·戴维斯（Mark M. Davis），（美）贾内尔·海内克（Janelle Heineke）著；王成慧，郑红译2006 年出版411 页ISBN：7115143935
本书对技术是如何改变服务提供方式及顾客行为方式进行了全面阐述。
VITAMIN A DIFICIENCY AND ITS CONSEQUENCES FIELD GUIDE TO DETECTION AND CONTROL THIRD EDITION
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HOW TO THINK ABOUT WEIRD THINGS CRITICAL THINKING FOR A NEW AGE THIRD EDITION
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MCGRAW-HILL ENCYCLOPEDIA OF SCIENCE & TECHNOLOGY 20 INDEX 10TH EDITION
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How to write a winning personal statement for graduate and professional school Third Edition
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THE MEDICAL WORD BOOK:A SPELLING AND VOCABULARY GUIDE TO MEDICAL TRANSCRIPTION THIRD EDITION
SHEILA B.SLOANE1991 年出版1097 页ISBN：0721632432
Operational organic chemistry a problem-solving approach to the laboratory course third edition
John W.Lehman1999 年出版808 页ISBN：0138419175
AN INTRODUCTION TO SIMULATION USING GPSS/H
THOMAS J.SCHRIBER1991 年出版437 页ISBN：0471043346
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