KNOW YOUR CUSTOMER: NEW APPROACHES TO UNDERSTANDING CUSTOMER VALUE AND SATISFACTION
1996 年出版338 页ISBN:2901557865532;2901557865
ANTHONY C.WINKLER JO RAY MCCUEN2222 年出版390 页ISBN:
JO RAY MCCUEN ANTHONY C. WINKLER2222 年出版430 页ISBN:
TECHNICAL REPORT WRITING TODAY
DANIEL G.RIORDAN,STEVEN E.PAULEY2222 年出版576 页ISBN:9814040177
THE TECHNICAL WRITING CASEBOOK
THOMAS N.TRZYNA MARGARET W.BATSCHELET1988 年出版200 页ISBN:0534086586