酒店情景英语PDF电子书下载

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Chapter 1 The Front office 1

Unit 1 Room Reservation(Ⅰ) 2

Unit 2 Room Reservation(Ⅱ) 8

Unit 3 Receptionist 13

Unit 4 Check-in 18

Unit 5 Foreign Currency Exchange 24

Unit 6 Bell Service 29

Unit 7 Settling Guests Complaints 34

Unit 8 At the Information Desk 39

Unit 9 Check-out 45

Chapter 2 Housekeeping 52

Unit 1 Showing Room 53

Unit 2 Chamber Service 59

Unit 3 Laundry 64

Unit 4 Dealing with Emergencies 70

Unit 5 Lost and Found 76

Unit 6 Wake-up Service 82

Unit 7 Miscellaneous Service 87

Chapter 3 Food＆Beverage 93

Unit 1 Reservation 94

Unit 2 Seating Guests 99

Unit 3 Taking Orders for the Western Food 104

Unit 4 Taking Orders for the Chinese Food 110

Unit 5 Room Service 116

Unit 6 Paying the Bill 121

Unit 7 Beverage Service during the Service 127

Unit 8 Bar Service 132

Unit 9 Banquet Service and Buffet 138

Unit 10 Dealing with Complaints 145

Chapter 4 Health＆Recreation 151

Unit 1 At the Health Center 152

Unit 2 In the Beauty Salon 158

Unit 3 Recreation 165

Chapter 5 Business Center 172

Unit 1 At the Bank 173

Unit 2 At the Post Office 178

Unit 3 Booking Tickets 185

Unit 4 Telecommunications 190

Unit 5 Convention Services 195

Chapter 6 At the Hotel Store 200

Unit 1 At the Textile and Knitwear Counter 201

Unit 2 At the Jewelry and Crafts Counter 208

Unit 3 At the Medicine and Foodstuff Department 216

Unit 4 At the Chinese Arts and Stationery Department 222

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