饭店专业英语视听说PDF电子书下载

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UNIT ONE The Hospitality Industry and Its Personnel 1

Contents 3

序 3

ACKNOWLEDGEMENTS 4

出版说明 5

UNIT TWO Guest Relations 9

UNIT THREE Handling Complaints 22

UNIT FOUR Selling 31

UNIT FIVE Housekeeping Department 43

UNIT SIX Food Beverage Service 51

THE TAPE SCRIPTS 59

TEACHERS'GUIDE 113

TERMINOLOGY 159

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