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SMALL AIR-COOLED ENGINE SERVICE MANUAL 17TH EDITION
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全球战略 updated for the internet and service era
乔治·S. 伊普（George S.Yip）著；程卫平译2005 年出版297 页ISBN：7300069142
本书提供了一个评估全球化相关的战略因素及其相关程度的系统框架。
Guidelines for the organization of a blood transfusion service
W.N.Gibbs A.F.H.Britten2222 年出版150 页ISBN：9241544457
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The service trainer handbook managingservice businesses in the 1990's
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SECURITY AND QUALITY OF SERVICE IN AD HOC WIRELESS NETWORKS
2008 年出版180 页ISBN：9780521878421
