Part Ⅰ Managing the Negotiation Process 1
Stage 1 Preparing for the Negotiation 2
Stage 2 Opening 6
Stage 3 Bargaining 8
Stage 4 Closing 13
Part Ⅱ Negotiation in International Business 23
Unit One Making Enquiries 23
Unit Two Negotiating Prices 30
Unit Three Placing Orders 37
Unit Four Terms of Payment 42
Unit Five Packing 51
Unit Six Shipment 59
Unit Seven Insurance 66
Unit Eight Claim 73
Part Ⅲ The Social Etiquette and the Negotiation Styles 81
Unit One The Social Etiquette and the Negotiation Styles of Some Asian Countries 81
1.The Social Etiquette and the Negotiating Style of Burma 81
2.The Social Etiquette and the Negotiating Style of India 84
3.The Social Etiquette and the Negotiating Style of Malaysia 87
4.The Social Etiquette and the Negotiating Style of Japan 89
5.The Social Etiquette and the Negotiating Style of Saudi Arabia 94
6.The Social Etiquette and the Negotiating Style of Singapore 98
7.The Social Etiquette and the Negotiating Style of South Korea 101
8.The Social Etiquette and the Negotiating Style of Thailand 104
9.The Social Etiquette and the Negotiating Style of Viet Nam 106
Unit Two The Social Etiquette and the Negotiation Styles of Some African Countries 109
1.The Social Etiquette and the Negotiating Style of Congo Brazzaville and Congo Kinshasa 109
2.The Social Etiquette and the Negotiating Style of Egypt 112
3.The Social Etiquette and the Negotiating Style of Ethiopia 115
4.The Social Etiquette and the Negotiating Style of Kenya 117
5.The Social Etiquette and the Negotiating Style of Mauritius 120
6.The Social Etiquette and the Negotiating Style of Morocco 122
7.The Social Etiquette and the Negotiating Style of Nigeria 124
8.The Social Etiquette and the Negotiating Style of Rwanda 126
9.The Social Etiquette and the Negotiating Style of South Africa 128
10.The Social Etiquette and the Negotiating Style of Sudan and South Sudan 131
11.The Social Etiquette and the Negotiating Style of Tanzania 134
12.The Social Etiquette and the Negotiating Style of Uganda 136
Unit Three The Social Etiquette and the Negotiation Styles of Some European Countries 138
1.The Social Etiquette and the Negotiating Style of Croatia 138
2.The Social Etiquette and the Negotiating Style of Denmark 142
3.The Social Etiquette and the Negotiating Style of France 145
4.The Social Etiquette and the Negotiating Style of Germany 148
5.The Social Etiquette and the Negotiating Style of Italy 151
6.The Social Etiquette and the Negotiating Style of Poland 154
7.The Social Etiquette and the Negotiating Style of Russia 156
8.The Social Etiquette and the Negotiating Style of Spain 160
9.The Social Etiquette and the Negotiating Style of UK 163
Unit Four The Social Etiquette and the Negotiation Styles of Some American Countries 166
1.The Social Etiquette and the Negotiating Style of Argentina 166
2.The Social Etiquette and the Negotiating Style of Brazil 168
3.The Social Etiquette and the Negotiating Style of Chile 172
4.The Social Etiquette and the Negotiating Style of Colombia 174
5.The Social Etiquette and the Negotiating Style of Mexico 177
6.The Social Etiquette and the Negotiating Style of Peru 180
7.The Social Etiquette and the Negotiating Style of USA 182
8.The Social Etiquette and the Negotiating Style of Uruguay 189
9.The Social Etiquette and the Negotiating Style of Venezuela 191
Unit Five The Social Etiquette and the Negotiation Styles of Some Oceanian Countries 194
1.The Social Etiquette and the Negotiating Style of Australia 194
2.The Social Etiquette and the Negotiating Style of New Zealand 197
Key to Exercises 200
参考书目 209